Legal
Privacy Policy
Last updated · May 11, 2026
Direct Service Plumbing ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or request service, how we use it, and the choices you have. We do not sell your personal information.
Information we collect
- Contact information you submit through quote forms or by calling us: name, address, phone, email, and a description of the service you need.
- Usage data collected by our website host and standard analytics: pages visited, referrer, browser type, IP address, and approximate location.
- Service records tied to the work we perform: invoices, warranty records, photos of completed work, and inspection notes.
How we use it
- To respond to quote requests, schedule service, dispatch a technician, and follow up after a job.
- To send required communications about a job in progress (arrival confirmations, invoicing, warranty information).
- To improve the website and understand how visitors use it.
- To comply with legal obligations (permits, code inspections, tax records).
Who we share with
We share information only with third parties who help us run the business — for example, our scheduling and invoicing software, payment processor, and permit filing services. We do not sell or rent your information to advertisers or list brokers.
Cookies and tracking
Our website uses standard analytics cookies to understand traffic. You can disable cookies in your browser settings. Disabling them will not affect your ability to request service.
Your rights
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to legal retention requirements for permits, warranties, and tax records). Contact us at the address below.
Contact
Questions about this policy? Reach us at directserviceplumbingllc@gmail.com or (704) 236-1424.
4050 Matthews-Indian Trail Rd · Matthews, NC 28104